vcity66 is committed to protecting the privacy and personal data of every Member. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the rights available to you as a vcity66 account holder.
1.1 The vcity66 platform, accessible at vcity66.win, is operated by the entity identified in our Terms & Conditions as "vcity66", "we", "us", or "our". For the purposes of applicable data protection law, vcity66 acts as the data controller in respect of personal data processed through the Platform.
1.2 This Privacy Policy applies to all personal data collected through the vcity66 website, mobile-optimised site, support channels, and any related communications between vcity66 and its Members. By registering an account with vcity66, you acknowledge that you have read this Privacy Policy and consent to the data practices described herein.
2.1 Registration Data. When you create a vcity66 account, we collect your full legal name, date of birth, Malaysian IC number or passport number, email address, mobile telephone number, and residential address. This information is necessary to establish and verify your account identity.
2.2 Financial Data. We collect details of deposits and withdrawals made through your vcity66 MYR wallet, including transaction amounts, dates, payment method identifiers (e.g., FPX transaction references, Touch n Go eWallet transaction IDs, Boost wallet IDs), and bank account or e-wallet ownership details submitted for KYC withdrawal verification.
2.3 KYC Documents. To comply with our Know Your Customer obligations, we may collect copies of government-issued identity documents (Malaysian IC, passport), proof of address, and, where required, source of funds declarations. These documents are processed and stored in accordance with Section 8 of this Policy.
2.4 Gaming Activity Data. We record your gameplay history across all vcity66 products — including slots, live casino, sportsbook bets, jackpot pool participation, and Fisher Game sessions — together with associated transaction amounts, timestamps, and game identifiers.
2.5 Technical & Device Data. We automatically collect certain technical data when you access the Platform, including your IP address, device type and operating system, browser type and version, session timestamps, and pages visited. This data is used for security monitoring, fraud detection, and platform performance analysis.
2.6 Communications Data. We retain records of communications between you and the vcity66 support team, including live chat transcripts and email correspondence, for quality assurance, dispute resolution, and compliance purposes.
vcity66 uses the personal data described above for the following purposes:
4.1 Contract performance: The majority of processing described in Section 3 is necessary for the performance of the contract between vcity66 and you as a registered Member — specifically, the provision of gaming services, payment processing, and account management.
4.2 Legal obligation: KYC identity verification and AML transaction monitoring are carried out to fulfil vcity66's obligations under applicable regulatory requirements.
4.3 Legitimate interests: Fraud detection, security monitoring, and platform analytics are conducted on the basis of vcity66's legitimate interest in protecting the integrity of the Platform and the safety of all Members.
4.4 Consent: Marketing communications are sent only where you have provided explicit consent. You may withdraw this consent at any time by updating your notification preferences in your vcity66 account settings or by contacting support.
5.1 vcity66 does not sell, rent, or trade your personal data to third parties for their independent marketing or commercial use.
5.2 We share your data with third parties only in the following limited circumstances:
5.3 All third-party data processors engaged by vcity66 are required to maintain appropriate technical and organisational security measures and to process personal data only in accordance with vcity66's documented instructions.
6.1 vcity66 uses cookies and similar tracking technologies to support Platform operation, improve user experience, and carry out security monitoring. The categories of cookies used are as follows:
6.2 You may control cookie settings through your browser's privacy controls. Note that disabling strictly necessary cookies will prevent you from maintaining a logged-in session on the vcity66 Platform.
7.1 vcity66 retains personal data for as long as your account remains active and for a minimum period of five (5) years following account closure, in accordance with standard regulatory retention requirements applicable to licensed gaming operators.
7.2 KYC identity documents are retained for the minimum period required by applicable AML regulations, typically five (5) years from the date of the last relevant transaction.
7.3 Where you have opted in to marketing communications, we retain your marketing consent record until you withdraw consent. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
7.4 Anonymised or aggregated data derived from your gaming activity may be retained indefinitely for platform analytics purposes, as such data cannot be used to identify you as an individual.
8.1 vcity66 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
8.2 Notwithstanding these measures, no internet-based system can be guaranteed to be completely secure. vcity66 strongly recommends that all Members activate two-factor authentication on their accounts and use a unique, strong password not shared with any other service.
8.3 In the event of a personal data breach that poses a risk to affected Members, vcity66 will notify affected individuals and relevant authorities within the timeframes required by applicable law.
9.1 As a vcity66 Member, you have the following rights in relation to your personal data, subject to applicable legal limitations:
9.2 To exercise any of the above rights, please contact vcity66 at [email protected]. We will respond to all verifiable requests within 30 days. Identity verification will be required before any data subject request is actioned.
10.1 The vcity66 Platform is strictly restricted to individuals aged 21 years or above. 21+ vcity66 does not knowingly collect personal data from individuals under the age of 21.
10.2 Where vcity66 becomes aware that personal data has been collected from a person under 21, the associated account will be immediately closed and all personal data relating to the minor will be deleted, subject to any mandatory legal retention obligations. Any funds held in the account will be returned to the deposit source after identity verification of the depositing payment method.
10.3 If you believe a minor has created a vcity66 account, please contact us immediately at [email protected].
11.1 vcity66 may process or store personal data through infrastructure or service providers located outside of Malaysia. Where such transfers occur, vcity66 ensures that appropriate safeguards are in place to protect the transferred data to a standard equivalent to that required under applicable data protection law.
11.2 Safeguards for cross-border transfers include standard contractual clauses or equivalent data transfer mechanisms recognised under applicable law, and contractual requirements for recipient processors to implement appropriate security standards.
12.1 vcity66 reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify affected Members by email to their registered address or via a prominent notice on the Platform prior to the changes taking effect.
12.2 The "Last Updated" date at the top of this document reflects the most recent revision. We encourage Members to review this Policy periodically. Continued use of the Platform following a policy update constitutes acceptance of the revised Privacy Policy.
For any privacy-related queries, data subject access requests, or concerns regarding vcity66's handling of your personal data, please contact us through the following channels:
This Privacy Policy was last reviewed on 1 June 2026 and applies to all vcity66 Members with active accounts as of that date.
A plain-English summary of how vcity66 treats your personal data — though the full legal text above governs in all cases.
vcity66 does not sell, rent, or trade your personal information to any third party for their own commercial use. Your data is shared only where operationally necessary — with payment processors, KYC partners, and regulators — under strict contractual controls.
Every page on vcity66 — including the login and all payment pages — is protected by 256-bit SSL/TLS encryption. Your personal and financial data is encrypted in transit and at rest. Passwords are never stored in readable form.
You can request access to, correction of, or deletion of your personal data at any time by contacting vcity66 support. We respond to all verifiable data subject requests within 30 calendar days, as required by applicable law.
vcity66 retains personal data only for as long as legally required — typically 5 years post-account closure for regulatory compliance. Data that is no longer necessary for any lawful purpose is securely deleted or anonymised.
Marketing emails and promotions from vcity66 are only sent where you've explicitly opted in. Withdrawing consent is straightforward — update your notification preferences in account settings or email us. Unsubscribing is instant.
This Privacy Policy is reviewed and updated whenever vcity66's data practices change. Material updates are communicated by email before they take effect. The "Last Updated" date at the top of the policy confirms the current version.
Our support team is available around the clock to answer privacy questions, process data requests, or assist with any account matter. You can also review our full Terms & Conditions and Responsible Gaming Policy for complete platform information.
21+ Strictly for adults aged 21 and above only. Gambling can be addictive — please play responsibly.